Returns are accepted if items are faulty, incorrectly described or the wrong size. They are not accepted for change of mind.
Due to health regulations, returns on swimwear, underwear and jewellery will only be accepted if the item is in unworn condition, or if it is deemed faulty.
Customers need to fill out the returns authorisation form (see below) or contact us within 7 days from the receipt of goods to report a problem.
Items must be sent back to barefoot-beautiful via Registered Post at the customer’s expense (barefoot-beautiful will not be liable for lost parcels).
Items must be returned in original, saleable condition, with any tags still attached.
Customers will be given a choice of a refund, exchange or store credit.
Refunds will be given in the following ways:
PayPal payments – refund to PayPal account
Bank deposit/cheque – refund to bank account (details will have to be provided)
Money Order – refund to bank account (details will have to be provided) or via money order.
Exchanges will be sent free of charge. Items for exchange must be in stock, otherwise a refund or store credit will be issued.
